Chris Castelluccio

Christopher T. Castelluccio

51 Summit Road

Chestnut Ridge, NY 10977

SUMMARY

I am an experienced Hands-on Manager and Lead Technical Specialist for Network Operations Centers (NOC) and Operations. I have strong skills in LAN/WAN troubleshooting as well as Windows, Unix and Linux Servers. I work with automated alerting tools on a daily basis. I also have experience with many other tools and software (Service Now, Solarwinds SCOM, VCenter, Cisco UCS, xMatters and many others).

EDUCATION

Bachelor of Science in Computer Science from SUNY Empire State 1998
Associates Degree in Liberal Arts from Rockland Community College 1996

TECHNICAL SKILLS

Technical Expertise

1^st through 3^rd level troubleshooting of Windows servers (2012 and Windows 10 server).

1^st level troubleshooting of virtual platforms (Vmware as well as Cisco UCS)

Cisco VOIP troubleshooting

Cisco network troubleshooting

ITIL certified

Monitoring/Alerting Software Expertise

Solarwinds, SCOM, Uptrends and xMatters (formerly Alarmpoint)

Software/Systems used

Service Now, Cisco IOS, Nagios, Windows servers, Virtual platforms (VMware and Cisco UCS)

PROFESSIONAL EXPERIENCE

KPMG Montvale, NJ 2015 to present

PML Manager of NOC/TOC/Lead technical expert (SME) for NOC

(2015 to Present)

Manager of KPMG’s weekend Network/Technology Operations Center.
Manage a team of onshore (6) and offshore (9) personnel in day to day operations as well as team and individual development.
Provide 1^st level network troubleshooting for Cisco and other network devices.
Provide 1^st through 3^rd level troubleshooting for Windows servers (2012 and Windows 10 server) as well as KPMG unique applications on those servers.
Managed and directed NOC procedures and created and developed documentation for those associates.
Create and update troubleshooting documents within a KPMG internal documentation share site.
Continually work with the NOC and teams that the NOC supports to make sure all work adheres to the company’s ITIL change process.

Key Projects and Accomplishments:

Develop processes and process documents for teams within the NOC as well as teams that the NOC supports.
Developed, created and implemented procedures and processes as well as documentation for offshore support for NOC.
Continually worked with outside support teams to create new processes and procedures for the NOC to help to facilitate corrective services for other technical teams.
Work with management/leadership to create documentation and reports to keep the business informed of the work/support that the NOC provides.

A&P Supermarkets Montvale, NJ 1997 to 2015

Lead Technical Specialist/Automations Engineer/Manager of NOC and Operations

(2006 to 2015)

Manager of remaining Network Operations Center functionalities/members after dissolving the department to related IS departments as well as operations
Manager/lead technician for all monitoring and alerting systems for Cisco network devices as well as Windows, Linux and other servers and devices.
Provide 1^st through 3^rd level network troubleshooting for Cisco and other devices as needed.
Manage and direct network operations troubleshooting as facilitated through operations team. Including training and creating documentation for those associates.
Provide performance testing for Retek, Oracle, Vista and Web-based applications through use of Loadrunner as well as providing manual testing.
Provide company-wide support for wide area network/internal network monitoring of Cisco based network as well as for Windows, Unix and Linux servers using Nagios, BMC portal, internally created automated software and xMatters (formerly Alarmpoint).

Provide continued support for a growing and changing Tivoli Storage Manager-based company-wide backup/recovery system.
Provide company-wide support for wide area Cisco based network/internal network monitoring as well as for Windows, Unix and Linux servers using Nagios, BMC portal, internally created automated software and xMatters (formerly Alarmpoint).
Provide continued support for a growing and changing Tivoli Storage Manager-based company-wide backup/recovery system.
Provide continuing support to facilitate automation of all possible processes and backups.
Developed network support training and network documentation for A&P supermarkets.
Developed, implemented and maintained DR plan (working both internally as well as with outside vendors)

Key Projects and Accomplishments:

Unified cross-training initiatives within operations as well as other areas of IT in order to better prepare the entire IT organization for change.
Worked with development team to create internally created web based automated alerting tools and scripts for all enterprise servers and network equipment and connections.
Consolidated all Network Operations Center activities into related departments and automated all monitoring efforts for substantial cost savings.
Project lead for creation and implantation of in house built CMDB
Implemented numerous automated systems in order to facilitate a “hands off” network and systems monitoring/alerting using Nagios, BMC portal, TIVMON, PEM, xMatters (formerly Alarmpoint) and HP Service Center.
Automated batch services through the use of Control-M (6.4).
Consolidated all network/system monitoring to only 2 tools (PEM and Nagios).
Project manager for TSM tape library upgrade from 3590 library to a 3598 library, as well as upgrade of the TSM server from 5.3 to 5.4.
Documentation coordinator for disaster recovery planning and disaster recovery testing as well as team lead/manager for automations disaster recovery testing.

Network Operations Center Manager 1999 to 2006

Managed a group of 6 network analysts.
Provided Cisco Software systems planning, consultation, support, hardware/software installations and upgrades for over 30 remote offices and 800 stores in US and Canada.

Provided company-wide support for Frame Relay, ISDN, T1, fractional T1, DS3, and Satellite communications.
Provided support for Nortel based VOIP phone system.
Worked with network engineers to implement new solutions to continuously upgrade and expand our existing network.

Key Projects and Accomplishments:

Implemented frame relay in over 500 remote locations in order to facilitate faster WAN connectivity, thus allowing new network-based applications.
Completed numerous T1 and frame relay upgrades for remote offices.
Created documentation for Network Operations team to properly troubleshoot all newly implemented technology.
Created and maintained network monitoring solutions through the use of HP Openview and Concord Network maintenance software.

Help Desk Analyst 1997 to 1999

Provided support for 800 A&P stores and over 500 corporate employees.
Supported proprietary software (example: CICS, Racal Datacom Remote terminal, and PES Virtual Operator Console) and hardware (example: IBM 2210 routers, Hughes-based satellite systems, and Vina Technologies T1 integrators).

Key Projects and Accomplishments:

Implemented numerous software upgrades for all 800 stores.
Completed IBM2210 hardware conversion to assure Y2K compliance.
Created training documentation for new help desk employees.

PROFESSIONAL CERTIFICATIONS

ICS2 Certified in Cyber Security (CC) 2025
- Microsoft certified: Azure Databse Administrator associate 2024
  - Microsoft certified: Azure Administrator associate 2023
    - DevOps SRE foundations 2022
      - ITIL 4 Foundations                                                                                              2022
        
        AWS Certified Cloud Practitioner                                                                      2021
        
        ITIL foundations 3                                                                                           2016
        
        Cisco Certified Network Associate (Updated certification)                                  2015
        
        LPIC I Certified                                                                                              2014
        
        IBM TSM Certified                                                                                         2007
        
        Nortel NNCTS                                                                                                  2006
        
        Nortel NNCDS BCM 3.0                                                                                  2006
        
        Nortel NNCSS BCM 3.0                                                                                   2006
        
        Network Plus certification                                                                                  2005
        
        Concord Network Analysis training                                                                   2004
        
        Cisco Certified Network Associate                                                                    2002
        
        Hughes VSAT certification for personal earth station networks                           2001